TERMS AND CONDITIONS OF THE MOTOMALI.COM ONLINE STORE
1. GENERAL
These Terms and Conditions govern the operation of the Motomali d.o.o. online store, the rights and obligations of the user, and the relationship between the provider and the customer.
Company information:
Company name: Motomali d.o.o.
Registered office: Hraše 22e, 4248 Lesce
Registration number: 6446019000
VAT number: SI20087349 (VAT payer)
Email: info@motomali.com
Phone: +386 40 887 522
Website: www.motomali.com
The online store sells new Beta Motor enduro motorcycles, motorcycle equipment, accessories, and spare parts.
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2. OFFER AND PRICES
All prices are stated in euros (EUR) and include VAT.
The provider reserves the right to change prices without prior notice.
Prices displayed at the time of order confirmation are binding.
Product images are symbolic.
Stock information is for informational purposes only.
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3. PURCHASE PROCESS
- The customer selects a product and adds it to the cart.
- The customer selects the delivery and payment method.
- Before confirming the order, the customer reviews the order and accepts the Terms and Conditions.
- After confirming the order, the customer receives a confirmation email.
- The contract is concluded when the provider confirms the order.
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4. PAYMENT METHODS
• by pro forma invoice / bank transfer
• upon personal collection
• by credit card (PayPal, Leanpay)
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5. DELIVERY
Delivery is carried out by the contractual partner GLS.
Delivery time: 2–7 working days from order confirmation, except for made-to-order products.
For motorcycle orders, delivery times are determined individually.
The customer is informed about the order status by email.
Free delivery applies to orders over €250.
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6. PERSONAL COLLECTION
Products can be collected in person at the following address:
Hraše 22e, 4248 Lesce, by prior arrangement by phone or email.
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7. WITHDRAWAL FROM THE CONTRACT / RETURN OF GOODS
The customer has the right to notify the provider in writing of withdrawal from the contract within 14 days of receiving the goods, without giving any reason, in accordance with the Consumer Protection Act.
You can download the withdrawal from the contract template here.
The notice should be sent to:
info@motomali.com or by post to Hraše 22e, 4248 Lesce.
The goods must be returned undamaged, unused, in the original packaging, and with all enclosed documents.
The cost of returning the goods is borne by the customer.
The provider will refund the purchase price within 14 days of receiving the returned goods, using the same payment method used by the customer.
Exceptions: returns are not possible for products that are made or ordered to the customer’s specifications, such as configured motorcycles or personalized equipment.
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8. COMPLAINTS
If the product is damaged, incorrect, or of inadequate quality, the customer should send a complaint to: info@motomali.com
The message must include the order number, a description of the defect, and photographs.
The provider will confirm receipt of the complaint within 5 working days and resolve it as soon as possible.
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9. WARRANTY
Products are covered by a warranty in accordance with the terms of the manufacturer Beta Motor and the legislation of the Republic of Slovenia.
The warranty is valid subject to:
• use of the product in accordance with the manufacturer’s instructions,
• regular maintenance and servicing,
• presentation of the invoice and warranty certificate.
The warranty does not apply to:
• consumables, such as brakes, tyres, oils, filters, etc.,
• damage caused by improper use, accidents, or interventions by unauthorised persons.
Service and warranty procedures are carried out by an authorised service provider.
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10. PERSONAL DATA PROTECTION / GDPR
Controller: Motomali d.o.o., info@motomali.com
GDPR contact: info@motomali.com
Purpose of processing:
• processing orders and deliveries,
• handling complaints and warranties,
• communication with customers,
• sending newsletters, with the user’s consent.
Legal basis: contractual relationship, legal obligation, or the user’s explicit consent.
Data retention: until consent is withdrawn or in accordance with statutory retention periods.
User rights: access, rectification, erasure, restriction of processing, data portability, and objection to processing.
Requests should be sent to: info@motomali.com
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11. COOKIE POLICY
The website uses cookies for:
• proper functioning of the website,
• improving the user experience,
• visit analysis through Google Analytics,
• displaying personalised ads, with the user’s consent.
The user may change or withdraw consent for cookies at any time in the browser settings.
The use of cookies complies with ZEKom-2 and the guidelines of the Information Commissioner.
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12. LIMITATION OF LIABILITY
The provider is not liable for:
• technical errors on the website,
• incorrect entries by users,
• changes to content made by manufacturers,
• damage caused by improper use of products.
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13. OUT-OF-COURT DISPUTE RESOLUTION
In the event of a dispute, the provider and the customer will strive to resolve it amicably.
If this is not possible, the court with jurisdiction according to the registered office of Motomali d.o.o. shall be competent.
The customer has the right to submit an initiative to:
• the Slovenian Consumers’ Association (ZPS),
• the Market Inspectorate of the Republic of Slovenia.
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14. FINAL PROVISIONS
These Terms and Conditions apply from the date of publication on the website and are binding for all users of the online store.
Last updated: 25 February 2026.