RETURN & REFUND POLICY
We have a 14-day return policy, which means you have 14 days after receiving your item to notify us that you wish to return it.
To be eligible for a return, your item must be in the same condition that you received it, unused, undamaged, with all original tags and documentation, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at info@motomali.com or call us at +386 40 887 522.
Please note that returns must be sent to the following address:
Motomali d.o.o.
Hraše 22e
4248 Lesce
Slovenia
Please contact us before sending your return so that we can provide you with the necessary return instructions.
The cost of returning the goods is borne by the customer.
You can always contact us with any return-related questions at info@motomali.com or +386 40 887 522.
Damages and issues
Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, incorrect, or of inadequate quality, so that we can evaluate the issue and resolve it.
When submitting a complaint, please include your order number, a description of the issue and photographs showing the defect or damage.
Please send your complaint to info@motomali.com.
Exceptions / non-returnable items
Certain types of products cannot be returned, particularly products that have been made, configured, personalised or ordered specifically according to the customer’s specifications.
This may include configured motorcycles, personalised equipment or other products specially ordered or made according to the customer’s individual requirements.
If you have questions or concerns about whether your specific item is eligible for return, please contact us at info@motomali.com.
Exchanges
The fastest way to ensure you receive the product you want is to return the item you currently have and, once the return has been accepted, place a separate order for the new item.
If you would like to arrange an exchange, please contact us before returning the product.
European Union 14-day cooling-off period
If you are a consumer within the European Union, you have the right to withdraw from your online purchase within 14 days of receiving the goods, without giving any reason, in accordance with applicable consumer protection legislation.
To exercise your right of withdrawal, please notify us by email at info@motomali.com or by post at:
Motomali d.o.o.
Hraše 22e
4248 Lesce
Slovenia
The returned goods must be undamaged, unused, in their original packaging and accompanied by all enclosed documents.
You can download the withdrawal from the contract form here.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved.
If approved, the purchase price will be refunded within 14 days of receiving the returned goods, using the same payment method that was used for the original purchase.
Please remember that it may take some additional time for your bank, credit card company or payment provider to process and post the refund.
If you have not received your refund after a reasonable processing period, please contact us at info@motomali.com.
Contact
Motomali d.o.o.
Hraše 22e, 4248 Lesce
Slovenia
Email: info@motomali.com
Phone: +386 40 887 522
VAT number: SI20087349
Registration number: 6446019000